Privacy Policy

Reliable Fence

Effective Date: 2/6/26

Reliable Fence (“Reliable Fence,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when interacting with our website, services, and communications, including SMS/text messaging.

This Privacy Policy explains how we collect, use, store, and protect your information.

A. Information We Collect

We may collect personal information through the following methods:

1. Direct Interactions

Information you voluntarily provide when you:

• Request a quote or estimate

• Submit a contact form

• Call or text us

• Schedule an appointment

• Sign a service agreement

• Submit photos, documents, or warranty claims

• Opt-in to SMS or email communications

• Communicate with us in person, online, or by phone

2. Automated Technologies

When you visit our website, we may automatically collect:

• IP address

• Browser/device information

• Cookies and tracking technologies

• Website usage analytics

• Referral source information

3. Offline Interactions

We may collect information from:

• Paper forms

• In-person meetings

• Phone calls

• Trade shows or events

B. What Personal Information We Collect

Depending on your interaction with us, we may collect:

• Name

• Address

• Email address

• Phone number

• Project/property details

• Photos or videos of work areas

• Service history

• Payment and billing information

• Communication preferences

• SMS consent records

• Website usage data

We do not collect sensitive personal data unrelated to providing our services.

C. How We Use Your Personal Information

We use collected information strictly for legitimate business purposes, including:

• Providing estimates and services

• Scheduling appointments

• Project communication and updates

• Warranty support

• Customer service

• Billing and payments

• Internal recordkeeping

• Improving our services and website

• Sending appointment reminders and job status updates

• Responding to inquiries

• Legal and regulatory compliance

We use SMS/text messaging only for operational or service-related communication, not third-party marketing.

D. How, Why, and What Information We Share

We value your privacy and do not sell, rent, or trade personal information.

We may share limited information only when necessary with:

• Payment processors

• CRM and scheduling software providers

• Website hosting/analytics vendors

• Legal or regulatory authorities when required

• Contractors or service providers assisting with your project

These parties are contractually obligated to safeguard your information and may only use it to perform services for Reliable Fence.

Required SMS Disclosure (Compliance Statement)

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

E. Data Retention

We retain information only as long as necessary for:

• Providing services

• Warranty obligations

• Legal compliance

• Business recordkeeping

F. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, or disclosure.

G. Your Choices & Rights

You may:

• Request access to your data

• Update your information

• Opt out of marketing communications

• Withdraw SMS consent

• Request deletion where permitted by law

Contact: [Insert email/phone]

H. Accessibility of This Policy

This Privacy Policy is:

• Available on a single webpage or pop-up

• Linked in our website footer

• Accessible from all forms collecting personal information