Privacy Policy for Reliable Fence CT

Reliable Fence CT we is committed to protecting your privacy. This Privacy Policy explains what information we collect through our website, how we use and safeguard that information, and your choices and rights regarding your personal data. This policy is tailored to our customers in Connecticut and reflects applicable Connecticut state privacy laws.

What Information Is Collected

We collect both information you provide directly and information collected automatically:

• Personal Information You Provide: When you contact us through our online forms (such as requesting a free estimate or signing up for emails), we collect personal information you choose to give. This may include your name, email address, phone number, mailing address, zip code, and any details you provide about your fencing project or inquiry. If you communicate with us via email or other means, we will collect any information you include in those communications as well. We only collect personal data that you voluntarily provide to us.

• Information Collected Automatically: Our website uses cookies and similar tracking technologies to automatically collect certain data about your visit. This can include your IP address, browser type, device information, pages you visit on our site, and the date and time of your visit . This data does not directly identify you by name, but it may be considered personal data under some laws. We collect this information to better understand how visitors use our site and to improve functionality and user experience.

How Information Is Used

We use the information we collect for the following purposes:

• To Respond to You: We use your contact information and project details to respond to your requests, such as providing free estimates, answering questions, and scheduling services. For example, if you fill out our contact form for a quote, we will use your information to get in touch and discuss your fencing needs.

• To Provide and Improve Services: Your information helps us deliver our fencing services and customer support. We may use it to prepare contracts, perform installations or repairs, and communicate throughout the project. We also review feedback and website usage data to improve our services and website functionality over time.

• To Send Updates and Communications: We may use your email or other contact details to send you important updates. This can include appointment reminders, service confirmations, or updates about your project. If you have opted in to receive promotional emails or newsletters, we will also use your information to send you news about our company, special offers, or other marketing communications. (You can opt out of marketing emails at any time by using the unsubscribe link or contacting us.)

• For Analytics and Personalization: Information gathered through cookies (like site usage data) helps us understand aggregate visitor behaviors. We analyze this data (for example, via Google Analytics) to see which pages or services are most interesting to visitors, so we can optimize our content. This usage information also allows us to customize your experience (such as remembering your preferences) and improve site navigation.

• For Advertising (with Consent): We may use data for limited advertising purposes. For instance, if we run online ads (on platforms like Google or Facebook), we might use cookies or pixels to measure the effectiveness of those ads or to show relevant Reliable Fence CT advertisements to you on other websites. Such advertising-related data usage is done in accordance with your consent and applicable law (see Cookies and Tracking below for how to opt out of certain tracking).

• To Protect Legal Rights and Safety: We may use or disclose information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, or protect the rights, safety, and property of Reliable Fence CT, our customers, or others. For example, we might retain and use certain data to meet regulatory record-keeping requirements or to prevent fraudulent activity on our website.

We do not sell your personal information to third parties. All uses of your information are for the legitimate business purposes outlined above or as otherwise disclosed to you at the time of collection.

Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your experience and gather information about visitors and visits. Cookies are small text files stored on your browser when you visit a site. They serve various functions on our site, such as:

• Essential Cookies: Some cookies are necessary for the website to function properly. For example, they may be used to enable you to move around the site and use its features. These cookies do not collect personal information but are crucial for core functionalities (such as submitting a contact form).

• Analytics Cookies: We use analytics tools (like Google Analytics) that set cookies to collect information about how visitors use our site. These cookies gather data on things like pages viewed, time spent on the site, and any errors encountered. This information helps us improve our website’s design, content, and performance. The data collected (such as IP address, browser type, and pages visited) is aggregated and anonymized – we cannot directly identify you from it . Google Analytics may also use its own cookies to track a visitor’s journey on our site.

• Advertising and Social Media Cookies: We may utilize tracking pixels or cookies from third parties (for example, the Facebook Pixel) to assist with our marketing and social media outreach. These technologies help us understand the effectiveness of our Facebook/Instagram ads and allow those platforms to possibly show you our updates or advertisements. If we use such cookies, they might track that you visited our site and could enable us to provide relevant advertising on those social platforms. We only use these advertising cookies in accordance with your consent where required by law.

You have choices about cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or alert you when cookies are being sent. Please note: If you disable cookies entirely, some parts of our website may not function properly. For example, forms might not submit correctly or certain preferences might not be saved. By continuing to use our site without disabling cookies, you consent to our use of cookies as described in this policy.

Third-Party Services

We utilize several third-party services and platforms to support our website and operations. These third parties may collect, receive, or assist us in processing your data. Below are the key third-party services we use and how they interact with your information:

• JobNimbus: JobNimbus is a customer relationship management (CRM) and project management service we use to organize our leads and jobs. When you submit a contact form or request an estimate, the information you provide (like your name, contact details, and project notes) may be entered into JobNimbus so we can manage and track your project. JobNimbus stores this information on its secure servers. We use it purely for managing our services to you (such as scheduling appointments, sending proposals, and keeping track of project progress). JobNimbus may process this data on our behalf, but it does not use your information for its own purposes. Its use of your data is governed by its own privacy policy and terms.

• Facebook and Instagram: We maintain an active presence on social media platforms like Facebook and Instagram (which are operated by Meta Platforms, Inc.). Our website may include links to our Facebook/Instagram pages or use Facebook/Instagram “Like” buttons, widgets, or pixel tags for advertising analytics. If you use these social media features or if you arrived at our site by clicking an ad or post on Facebook/Instagram, those platforms may collect information about your interaction. This could include placing cookies or using similar technologies to track your activity. Any data Facebook or Instagram collect via these integrations is subject to their respective privacy policies. We do not receive personal information like your social media account details from these interactions (unless you explicitly share information with us via those platforms), but we may receive aggregated advertising reports. For example, Facebook’s Pixel can tell us that someone visited our site or filled out a form after seeing our ad. Please refer to Facebook/Instagram’s privacy settings if you wish to control the ads you see or how your data is used on those platforms.

• Google Analytics: As noted, we use Google Analytics to understand how visitors find and use our website. Google Analytics may set cookies in your browser and collect usage data such as your IP address, device identifiers, browser type, and pages you visit on our site . Google Analytics provides us with reports on site traffic and interactions, which we use to improve user experience. Google may also use this data to improve its own services (for example, Google may link your site usage data with other information it holds if you are logged into your Google account, per its own privacy policy). However, we do not obtain information from Google that personally identifies you — we see only aggregate analytics. You can opt out of Google Analytics tracking by using Google’s Analytics Opt-out Browser Add-on if you prefer. Google’s use of the data collected on our site is governed by the Google Analytics Terms of Service and Google’s Privacy Policy.

• Search Engines and Online Advertisers: To reach new customers, we may use tools provided by search engines such as Google or Bing. For example, we might use Google Ads (formerly AdWords) to display advertisements for Reliable Fence CT when people search for fencing services. If you interact with one of our search ads and then visit our website, the search engine provider may track that interaction (through cookies or unique identifiers) to measure ad performance. Additionally, when you use a search engine to find our website, that search engine may collect information about your search query and that you clicked on our link. These search providers (Google, Bing, and others) operate independently of Reliable Fence CT, and any data they collect is subject to their own privacy policies. We do not receive your personal details from search engines, but we may see aggregated information such as how many visitors came to our site from a particular search campaign. We use this information to improve our marketing efforts.

Please note that we do not control the data collection practices of these third-party services. Each of these providers (JobNimbus, Facebook/Instagram, Google, etc.) has its own privacy policy explaining how they handle information. We encourage you to review the privacy policies of these third-party services for more details on their practices. If you have questions about how our third-party service providers handle your data, feel free to contact us (see Contact Information below) for more information.

Data Security

We take the security of your personal information seriously. Reliable Fence CT implements reasonable security measures to protect your data from unauthorized access, loss, misuse, or alteration. These measures include physical, administrative, and technical safeguards appropriate to the sensitivity of the information. For example, our website is hosted on secure servers, and we use encryption (HTTPS) to protect data transmitted on our site. Access to customer information is limited to authorized personnel who need it to perform their job (such as responding to inquiries or scheduling services).

While we strive to protect your information, please understand that no method of transmitting data over the Internet or storing data is 100% secure. We cannot guarantee absolute security of the information transmitted to our site. You share information with us at your own risk, but we will do our best to ensure its safety. In the unlikely event of a data breach that compromises your personal data, we will notify affected individuals as required by law.

Your Privacy Rights

We respect your privacy rights and provide you with access to your data and control over how it’s used, in accordance with applicable laws. If you are a resident of Connecticut, you are entitled to certain rights under the Connecticut Data Privacy Act (and similar laws) regarding your personal information. These rights include:

• Right to Access: You have the right to request confirmation of whether we are processing your personal data and to access the information we have about you . In other words, you can ask us to provide a copy of the personal data we hold on you and to explain how it is being used.

• Right to Correct: If any of your personal information that we have is incorrect or outdated, you have the right to request that we correct or update it . We strive to keep your data accurate, and we will make corrections upon verification of the new information.

• Right to Delete: You can request that we delete the personal information we have collected from you . Upon your request, we will erase your data from our records, provided we do not have a legal obligation or legitimate business reason to retain it (for example, certain transaction records we must keep for accounting or legal compliance).

• Right to Data Portability: You have the right to obtain a copy of the personal data you provided to us in a portable and, if technically feasible, readily usable format . This means you can ask for your information in a form that can be transferred to another service provider. For instance, if you wanted to share the details of your fence project with another contractor, we can provide you with a copy of the basic data you gave us.

• Right to Opt Out of Certain Processing: You have the right to opt out of the processing of your personal data for specific purposes, such as targeted advertising or any sale of personal information . Reliable Fence CT does not sell your personal data. If we use your data for tailored advertising (for example, using a cookie to show you a Reliable Fence ad on Facebook), you can request that we stop using your data for those targeted advertising purposes. You can also opt out of any marketing emails as described above. We will honor opt-out requests as required by law.

These rights can be exercised at any time. To make a privacy request, please see Contact Information below and reach out to us with your specific request. For your security, we may need to verify your identity (for example, by confirming information we already have on file) before fulfilling certain requests, to ensure that we don’t disclose or delete the wrong person’s data.

We will not retaliate against or penalize you for exercising any of these rights. Under Connecticut law, businesses are prohibited from discriminating against consumers who exercise their privacy rights . This means we will not deny you services, charge you a different price, or provide a different quality of service just because you opted to exercise your data privacy rights. Our service to you will remain the same whether or not you choose to make a privacy request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make changes, we will post the updated policy on this page and update the “Last Updated” date at the bottom of the policy. Changes will become effective when posted. If the changes are significant, we may provide a more prominent notice or seek your consent as required by law (for example, by posting a notice on our homepage or emailing users who have provided an email address).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any modifications to this policy will signify your acceptance of the changes. If you do not agree with any updates to the policy, you should stop using our website and services and can request that we remove your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us. We are here to help and will respond as promptly as possible. You can reach us through any of the following methods:

• Email: info@reliablefencect.com – This is our contact email for privacy inquiries. Please include “Privacy Request” in the subject line of your email for faster routing.

• Phone: 203-933-5404 – You may call us during our business hours. If calling with a privacy-related request, please inform the representative so we can address your concern appropriately.

• Mailing Address: Reliable Fence CT, 1072 Boston Post Rd, West Haven, CT 06516, USA – You can send us a written request or inquiry. Please Attn it to “Privacy Team” or include a note that your correspondence is about privacy.

Alternatively, you may also reach out to us via the contact form on our website. Simply indicate that your request is related to privacy or personal data. We will work with you to address any issues, and you can expect a response within a reasonable time frame (generally within 30 days for formal data requests, per Connecticut regulations).

Thank you for trusting Reliable Fence CT. Your privacy is important to us, and we are dedicated to safeguarding your personal information while providing you with quality fencing services.